Doane Insurance Agency

What to Do in the Event of a Loss

First, we want you to breathe easy and rest assured that we will do everything possible to make sure your claim goes smoothly. At the Doane Insurance Agency, we have established a superior working relationship with the companies claim department and our knowledge of you and your policy will set the stage for a smooth process to guarantee your satisfaction.

Call us. You can reach us during business hours at (616)374-8825. If your claim occurs after hours and you have an emergency, please call Mark on his cell phone at (616)890-5745. If you are unsuccessful with either of these numbers, please feel free to call the companies directly, listed below for your convenience.

Remember that we are a team in this process and we need to cooperate with each other. Do what you can to minimize additional damage to your property. If necessary, call the local authority to report to the police or fire department. Emergency temporary repairs are just fine and are expected. Try not to disturb the physical evidence that the company may need to inspect.

Call us throughout the claim process whenever you may have a question. We are here to help and clarify your policy so that you are comfortable and have the piece of mind that your insurance policy and agent preforms as expected.